Frequently Asked Questions
Everything you need to know about Tukar HP
Tukar HP is an integrated trade-in and resale platform that connects customers, stores, buyers, and logistics partners — enabling seamless device buyback, exchange, and resale management.
Customers visit the store or online platform, diagnose their device using the TukarHP App, receive a trade-in quote, and complete the sale or exchange. The device is then collected, verified, and processed by the buyer.
Trade-in prices are determined dynamically based on device model, condition, and market value using TukarHP’s AI-driven pricing engine and buyer competition.
The platform is used by Store Agents, Buyers, Customer Support teams, and Logistics Partners.
Yes, subsequent trade-ins are allowed. Each device undergoes secure data wiping and verification before resale.