Frequently Asked Questions
Everything you need to know about Tukar HP
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EnglishIndonesia
TukarHP is an integrated trade-in and resale platform for stores, buyers, logistics partners, and teams — managing buyback, exchange, and resale. TukarHP.com is the consumer website: you trade in your old phone toward a new one, and we deliver the new device and pick up the old one.
Trade-in prices are determined dynamically based on device model, condition, and market value using TukarHP’s AI-driven pricing engine and buyer competition.
The platform is used by Store Agents, Buyers, Customer Support teams, and Logistics Partners.
Yes, subsequent trade-ins are allowed. Each device undergoes secure data wiping and verification before resale.
TukarHP.com accepts many popular Android and iOS brands. You can see which old phones are eligible after you choose the new phone you want.
Phones in imperfect condition can still be traded in, but the value will be adjusted. Cracked screens, battery issues, or faulty buttons are priced lower than phones in mint condition.
No. TukarHP.com only offers trade-in. You receive cash for the agreed value after inspection is complete.
TukarHP.com is expanding to more cities in Indonesia. You can check availability in your area when you fill in the details on our website.
Yes. All new phones on TukarHP.com come with official warranty from the distributor or manufacturer.
At the latest, an estimate of 3–10 business days after the initial payment, with the transaction step taking only about 15–30 minutes after we receive your old phone.